Customer Care

Flurry operates a 200-seat contact center with room to expand

Services include:

  • Calls
  • Emails
  • Chat
  • Fraud (admin) work

Success is measured by:

  • Service Level – 80% of calls answered in less than 20 seconds
  • Abandonment – less than 3%
  • Call Quality – every agent is monitored and scored monthly
  • Email response – less than 6 hours

No one knows your customers like you do – but we come awful close!

All clients are supported with custom scrips developed in conjunction with our client. Consistent call monitoring and training ensure that we’re representing you the way you want us to.

Dedicated customer care agents know your business and represent you the same way you would do it yourself.

Custom capabilities include:

  • Brand scripting and training
  • Multi-layer call routing
  • Inbound & outbound calls
  • Shared and dedicated agent groups
  • Monitoring / quality control
  • Fraud monitoring
  • Warrantee & Rebate processing
  • Returns
  • Email & chat services
  • Cross sell & up sell
  • Knowledge-based data
  • Continuity programs
  • Payment Processing
  • Social media monitoring
  • Order status, shipping & tracking
  • Billing inquiries